Frequently Asked Questions

Estara AI is an AI-powered real estate investment analysis platform. It helps investors analyze markets, find high-potential properties, optimize portfolios, and plan long-term real estate wealth using data-driven insights and artificial intelligence.

No prior real estate experience is required. Estara AI is designed for both first-time investors and seasoned professionals. Our intuitive interface and AI-powered insights make complex analysis accessible to everyone.

After signing up, you can immediately access the web app. Start by running your first market analysis to see AI-powered insights, explore property picks, and build your investment plan. Free accounts get access to one market analysis and basic modeling tools.

Yes! Our Free plan gives you access to one market analysis and basic modeling tools with no credit card required. You can explore the platform and upgrade when you're ready for more features.

After creating your account, you can access Estara AI through our web app at app.estara-ai.com. Simply sign in with your email and password. Mobile apps for iOS and Android are coming soon.

For paid plans, you're billed at the start of your subscription period (monthly or annually). If you start with a free trial, you won't be charged until the trial ends and you choose to continue with a paid plan.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor, Stripe. All transactions are encrypted and PCI-compliant.

Yes, you can cancel your subscription at any time. Cancellations take effect at the end of your current billing period. You'll continue to have access until your subscription expires, and no further charges will apply.

Yes! All new paid subscriptions are covered by a 14-day money-back guarantee. If you're not satisfied with Estara AI, contact us at support@estara-ai.com within 14 days of your initial purchase for a full refund.

When you cancel, your subscription remains active until the end of your current billing period. No partial refunds are issued for unused time on monthly plans. For annual plans, no prorated refunds are issued after the 14-day guarantee window.

Yes! Annual plans save you 20% compared to monthly billing. This means you get two months free when you commit to an annual subscription. Contact us for annual pricing details.

The Free plan includes one market analysis, basic model builder, 30-day access, and email support. It's perfect for trying out Estara AI before committing to a paid plan.

You can change your plan at any time from your account settings. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of your next billing cycle.

AI Property Picks are investment opportunities identified by our AI based on your criteria and market conditions. The AI analyzes thousands of listings to surface properties with strong investment potential, saving you hours of manual searching.

Community Analyses are market analyses run by other users and made publicly available — you can view them instantly, and if you want fresh data, you can always request a new analysis. Portfolio Analysis evaluates your existing portfolio (upload as a data file, Excel file, or enter details manually), showing overall performance, risk exposure, optimization opportunities, and keep-or-sell recommendations for each property.

Yes! We offer custom solutions for advisors, brokerages, and enterprises. These include API access, white-label reporting, dedicated support, and custom integrations. Contact our sales team to discuss your needs.

Estara AI aggregates data from multiple sources including third-party data providers, public records, historical datasets, and government agencies. We use data from trusted providers to ensure comprehensive market coverage.

We strive for high accuracy, but real estate data may be incomplete, delayed, or vary across providers. Market metrics and projections are estimates based on available data, not guarantees. Users should independently verify material information before making investment decisions.

Data refresh frequency varies by source and metric type. Market trends and economic indicators are typically updated monthly or quarterly. Property-level data updates depend on listing activity and public record filings.

Estara AI does not directly collect or display MLS data. We use third-party data providers and public records. Property listings shown may link to external sites like Zillow or Redfin, which are not affiliated with Estara AI.

If you notice data that appears incorrect, please contact support@estara-ai.com with details. We investigate all data quality reports and work with our providers to address issues. Remember that data sources may have different methodologies, leading to variations.

Property listings are sourced from third-party providers and may not reflect real-time availability. Listings can change status quickly in active markets. Always verify current availability and details directly with listing agents or platforms.

Our AI analyzes market data, identifies investment patterns, scores properties for investment potential, generates insights about market trends, and helps you model different investment scenarios. It processes vast amounts of data to surface actionable intelligence.

No. Estara AI provides informational and educational tools only. Our analysis, projections, and recommendations are not financial, investment, legal, or tax advice. Always consult qualified professionals before making investment decisions.

Projections use historical data, market trends, and user-provided assumptions (like purchase price, financing terms, and expense estimates). They model potential scenarios but cannot predict actual future performance. Results depend heavily on input accuracy.

Real estate markets are dynamic and can shift due to economic factors, policy changes, or local events. Our analysis reflects current and historical data but cannot predict future changes. We recommend regularly reviewing and updating your analysis as conditions evolve.

AI insights are tools to inform your research, not replace human judgment. They identify patterns and surface relevant information, but you should validate findings and consider factors the AI may not capture. Use AI as one input among many in your decision-making.

Yes. Your portfolio data, property information, and analysis results are private to your account. We do not share individual user data with other users or third parties for marketing purposes.

No. We do not sell, trade, or rent your personal information to third parties. We may share data with service providers who help operate our platform, but only as necessary and under strict confidentiality agreements.

We use industry-standard security measures including encryption in transit and at rest, secure cloud infrastructure, regular security audits, and access controls. Payment information is processed by PCI-compliant payment processors and never stored on our servers.

Yes. You can request account deletion by contacting support@estara-ai.com. Upon deletion, we remove your personal data and portfolio information in accordance with our Privacy Policy and applicable data protection laws.

Estara AI covers major metropolitan areas across the United States. Our coverage continues to expand. Check the app for the current list of supported markets, or contact us if you're interested in a specific area.

Currently, Estara AI focuses on U.S. real estate markets. International market support may be added in the future. Sign up for our newsletter to stay informed about coverage expansions.

You can analyze properties in our supported markets. For addresses outside our coverage, some features may be limited. We're continuously expanding our data sources and geographic coverage.

Estara AI supports residential investment properties including single-family homes, condos, townhouses, and small multi-family properties (2-4 units). Commercial property analysis may be added in future updates.

Email us at support@estara-ai.com for any questions, issues, or feedback. You can also use the contact form on our website. We're here to help you get the most out of Estara AI.

Our support team typically responds within 24 hours on business days (Monday-Friday). Priority support is available for Pro and Power plan subscribers with faster response times.

In-app guides and tooltips help you navigate features as you use them. We're building a comprehensive help center with video tutorials and documentation. For specific questions, our support team is always available.

If you believe you were billed incorrectly, please contact support@estara-ai.com with your charge details. We'll investigate promptly and resolve any errors. Please contact us before disputing with your bank, as chargebacks may cause account suspension.